Frequently Asked Questions

1. Why don’t I have my shipment on Saturday or Sunday when I ordered it next day air?
   
   Carriers do not deliver on Saturdays unless you stipulate you want Saturday delivery. An additional fee will be charged for Saturday deliveries. Sunday deliveries are never available.

2. My next day shipment was supposed to be here today. Why have I not received it yet?
   
   Next Day Air could arrive as late as 7 PM during the day. On occasion, due to a high volume of orders, your order may not be shipped until the next day. This is rare; we try our very best to see that Next Day Air ships the same day. Orders received after 2:00 PM CST, may not  get shipped out till the next day.

3. Do you ship to APO, FPO, and Military addresses?
   
   Yes we do if possible. You will be notified if we cannot. However, an additional $10.00 fee will be applied to the final invoice on top of the regular shipping cost.

4. Do you ship out of the United States or to Canada?
   
   Not at this time.

5. Are these bats new?
   
   Yes, all bats are new unless stated otherwise on the product description page.

6. Are the bats this year’s models?
   
   Yes, in most cases they are. If they are not this year’s models that will be indicated on the product description page.

7. Do you sell items other than those listed on your web site?
   
   Yes we do. Give us a call. 1-888-244-9499.

8. Do you have a catalog?
   
   No, not at this time.

9. Are your products warranted by Grand Slam Sports or the manufacturer?
   
   Most products we sell have a manufacture's warrantee and they require that you deal directly with the manufacturer. If you need their phone number, or other assistance pertaining to the warrantee, please contact us.

10. Why have I not been able to reach you by phone?
    
    Keep trying. At peak times of the year we are extremely busy and it may take a couple of tries to get through.

11. What's my tracking number?
    
    In most cases you will receive a tracking number from us that you can use to track your shipment. On items that are drop shipped from our suppliers' warehouses, it may take several days before we get a tracking number from them to forward to you or you may need to call us.

12. I am having trouble processing my order. May I call you to receive help?
    
    Yes you may. We are available from 9:00 a.m. to 5.30 p.m. Central Time, Monday thru Friday to assist you with any questions that you may have.

13. Do you take orders over the phone?
    
    Yes we do. Give us a call. 1-888-244-9499. We are available from 9:00 a.m. to 5:30 p.m. Central Time, Monday thru Friday.  Note phone order take longer to complete and may not be processed until the next day.

14. Can I ship to a different address from my billing address?
    
    

    Yes. But if your shipping address and billing address are NOT the same and you are not shipping to a commercial address, then please call to place your order.

For more complete answers to all your questions, review our Policies.